Order Tracking

At Stomart Limited, we understand the excitement of awaiting a delivery and the importance of knowing exactly where your order is during the shipping process. Here’s a detailed guide on how to track your order with us.

1. Order Confirmation

After completing a purchase, you will receive an order confirmation email that includes your order details, a summary of your purchased items, and an estimated delivery timeframe. If you do not receive this email, please check your spam folder or contact us directly at support@stomart.co.uk.

2. Shipping Notification

Once your order has been processed and shipped, we’ll send you a second email with a tracking number and a link to the courier's website, where you can monitor your shipment’s progress in real-time. Stomart partners with reputable couriers to ensure timely and secure delivery.

3. Tracking Your Order

Using the tracking number provided, you can check the current status of your order on the courier’s website. Here’s what each status means:

• In Transit: Your order is on the way and moving through the courier's network.
• Out for Delivery: The item is close to your address and should arrive shortly.
• Delivered: The order has reached its destination.

4. Delayed or Lost Orders

If you experience any delays or issues with tracking your package, please reach out to our customer support team. We’re here to help resolve any delivery concerns and ensure your items arrive promptly.

5. Frequently Asked Questions

• How soon will I receive my tracking information?
  Tracking details are generally sent within 3 business days of placing your order.
• Can I change my delivery address?
  If you need to change your address, contact us as soon as possible. Changes may not be possible if the order has already been dispatched.

For more information or assistance, reach out to us at support@stomart.co.uk or call our support team. We’re committed to making your shopping experience seamless and enjoyable!