Refund policy

Return Eligibility

- Time Frame: Returns must be initiated within 30 days of the delivery date.

- Condition: Items must be returned in their original condition, unused, and with all original packaging and tags intact.

- Proof of Purchase: A valid receipt or proof of purchase is required to process the return.

 

Non-Returnable Items

Certain items are non-returnable:

- Customized or personalized items

- Intimate or sanitary goods (e.g., undergarments)

- Gift cards

- Some health and personal care items

 

Return Process

1. Initiate Return: Contact our customer service team at returns@stomart.co.uk or through our contact portal on the website.

2. Approval: Once your return request is approved, you will receive a return authorization number and instructions on where to send your return.

3. Shipping: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Inspection: Once received, we will inspect your item and notify you of the status of your return.

 

Refunds

- Approval: If your return is approved, a refund will be processed to your original method of payment.

- Processing Time: Refunds may take up to 10 business days to appear on your account, depending on your payment provider.

- Partial Refunds: Items that are not in their original condition, damaged, or missing parts for reasons not due to our error may only be eligible for a partial refund.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at exchanges@stomart.co.uk.

 

Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer service team at:

- Email: support@stomart.co.uk

- Phone: +44 203 745 9134

- Address: Stomart Limited, 167 - 169 Great Portland Street, 5th Floor, London W1W 5PF

 

Third Parties Merchant Guidelines Compliance

This return policy is designed to comply with Third Parties' Merchant Guidelines by providing clear, accessible, and fair return and refund processes to ensure customer satisfaction and trust. 

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**Note:** This policy is subject to change without notice. Please review it periodically for updates.